Frequently Asked Questions

Shipping policy

To read our up-to-date shipping policy, please visit this page.

We ship anywhere in the world! For most orders, we use USPS as our main carrier. We also offer UPS and DHL for domestic and international orders.

Orders ship within 3-5 business days via USPS. Standard shipping to US destinations takes around 3-5 business days depending location. Standard international shipping can take 2-6 weeks. Shipping upgrades are available if you need your order sooner, please contact to make arrangements.

For an up-to-date timeline, please visit our shipping policy page. 

You have a couple options, you can intercept the order and have it held at a post office or redirected. If it's too late, we and/or the post office are unable to intervene. The package will have to be picked up from the entered destination.

Returns and exchanges

To read our full return and exchange policy, please visit this page.

To return items, please call, chat, or email us. We do not cover return shipping costs unless the item arrived defective/incorrectly. We can offer you discounted shipping labels!

 After an item has been personalized, we cannot accept a return or refund you. It is our goal to make you happy however, please contact us.

Absolutely, the item must be unused and you must contact us within 5-days of receiving the item. You will be responsible for shipping the product back and for shipping of your exchanged product. 

We offer discounted labels so you can save some money, get in touch with us.

Products

Yes, we offer wholesale and bulk pricing.

For wholesale pricing and information, click here.

For bulk pricing, please get in touch with us via Chat, E-mail, or by Phone. 

Yes we can! If you want your logo/image embossed, there is a one-time $85.00 fee to get a plate made. If you want it laser engraved, we now have the capability and it will cost $15/ea item.

Please email, chat, or call us for additional information.

Yes, we sometimes make custom items or do repairs, however we have a small custom department that gets overwhelmed with orders. It may seem easy, but custom projects take a huge chunk of time.

Currently, we are not accepting any more orders.

Yes, we offer gift wrapping for most products. We use a brown kraft paper, tie it up, then seal it with a hot wax stamp. We are also happy to include a gift note as well. 

To order gift wrapping, please add this to your cart.

We use American Full Grain Leather that is veg-tanned or chrome-tanned.

All of our leather is sourced from the USA in either New York, Texas, Chicago, or Arizona.

Yes, for most items we have the option for Copper, Brass, and Stainless/Silver. To request different hardware, simply leave a message in the "Order Notes" in your shopping cart or checkout screen.

Yes, we offer Brown, Dark Brown, and Black. We are unable to use the same color as the leather totes -- the leather type is not suitable as handle.

To change the color, simply leave a message in the "Order Notes/Comments" in the cart or check out page.

Default color is Brown for all colors except Pebble Black. Pebble Black uses Black Handles.

We use 100% natural leather, and like our skin, it is has natural imperfections like scarring, moles, discolorations. We will not send an item to you with any defects that will affect the integrity of your items, if you believe the defect is abnormal -- feel free to email us photos for review!