Returns, Exchanges, and Cancellations
Since 2011, we've believed in bringing back the lost art of leather crafting, the promise of quality goods and a lifetime guarantee that the products are crafted to last. If for some reason your product is not working out for you or you'd like to exchange it, get in touch with us.
To start a return, please use our contact form here.
- Request return within 5 days of delivery
- Item(s) need to be completely unused and in new condition
- HAS to be in original Lifetime Leather packaging
We do accept exchanges, but as everything we make is made-to-order, you will be required to pay a 15% Restock Fee, so keep this in mind before ordering. Items must be returned as specified above under RETURN GUIDELINES.
! Please be aware that we do not cover return shipping, however you are more than welcome to purchase one of our discounted shipping labels.
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
- Custom or personalized orders
- Return requests outside of the return window
You are free to cancel non-personalized orders without any cancellation fees. Personalized items are not eligible for cancellation if they have already been personalized. Please keep this in mind before ordering.
LOST IN MAIL
We sadly do not work directly with the post office and do not refund or replace once it has been processed through the mail system. Please reach out directly for any questions or to file a missing package form. We are happy to help in any way we can!