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Returns · Exchanges · Shipping Protection

Not right?
Let's fix that.

Want to send it back, swap it for something else, or did the package go missing or arrive damaged? Tell us what happened and a real person will sort it out — usually within 1–2 business days.

Claim Request

Tell us what happened.

Your order number and a couple of details are all we need. Photos help a lot for damage or a wrong item.

Helps Us Help You
  • Your order number (it's on the confirmation email)
  • Which item(s) — and what you'd like instead, for exchanges
  • For damage or a wrong item: a photo of the piece and the box
  • For a missing package: the last thing the tracking said

Added Shipping Protection at checkout? Packages that are lost, stolen, or damaged in transit are covered — we replace or refund, no carrier claim forms. Declined it? Reach out anyway and we'll help you file a claim with the carrier.

Broken or worn from use rather than in transit? That's not a claim — it's a repair, and it's covered for life. Need a repair instead? →

Pick the option that fits best.
Please tell us your name.
Use the email from your order if you can — it lets us find it faster. We need a valid email to reply to.
It's on your confirmation email. Was it a gift? Ask the sender, or leave your best guess. We need the order number to look this up.
Product, color/size, and how many. If the whole order is affected, say so. Tell us which item(s) this is about.
Pick the closest reason.
A sentence or two helps us sort it out quickly.
For damage or a wrong item, a clear photo of the piece and the box is the single most helpful thing. JPG, PNG or HEIC — we shrink them before sending.

We reply within 1–2 business days. Returns and exchanges are approved by a real person before anything ships.

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Got it. We’re on it.

Claim —

We'll look it over and reply within 1–2 business days with next steps — keep an eye on your email (and the claim number above, in case you need to reference it).

What Happens Next

Three steps, no phone tree.

01

We review it

A real person reads your claim, checks the order and tracking, and replies with exactly what happens next — no bots, no forms to chase.

02

We sort the shipping

Returns and exchanges: we email a return-shipping invoice, then a prepaid label. Lost or damaged with Shipping Protection: nothing to send back — we get straight to the replacement.

03

Refund or replacement

Refunds go back to your original payment once the piece is received and inspected. Replacements are built by the same hands that made the original.

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Unpersonalized pieces can come back within 5 days of delivery. Personalized pieces are yours permanently — but our mistake, or a defect, is always on us.

Read the Shipping & Returns policy →