Send it back.
We'll fix it.
Broken stitch, failed snap, worn edge — if our work let you down, we'll make it right. Tell us what happened and we'll take it from there. Minor fixes are often free; larger repairs are quoted before we start any work.
Tell us what happened.
A few details and a photo are all we need. We'll come back within 1–2 business days with next steps.
- The product and, if you have it, your order number
- A clear photo or two of the issue
- How it happened — no judgment, it just guides the fix
- Where to reach you
Don't worry if you bought it years ago or it was a gift — the guarantee follows the piece, not the receipt.
Our repair request form is on its way. In the meantime, email us a photo of the issue and your order details — same team, same 1–2 day response.
Email Us a Photo support@lifetimeleather.comThree steps, no surprises.
We diagnose it
We review your photos and tell you exactly what the piece needs — and what it costs, if anything, before any work starts.
You send it in
We'll walk you through shipping it to our Arizona workshop. Pack it simply — it's coming to people who know how to handle leather.
Same hands fix it
The craftsmen who built your piece bring it back to life and send it home to you.
Every piece we make is guaranteed against defects in materials and workmanship — for life. That's not fine print. It's the whole point.
Read the Lifetime Guarantee →