Due to the nature of our handmade-to-order business, standard production time is 3-5 business days, and shipping speed is determined at checkout. During our busy seasons, expect 7-10 business days. Contact us if you're on a deadline and need to rush an order!
-- CHRISTMAS CUT OFF FOR ALL ORDERS IS DECEMBER 15TH --
If offered, Free Shipping to US destinations is 3-5 business days. If you need an item faster, we have low-cost shipping upgrades available at checkout.
When we ship internationally, we offer multiple options. Standard shipping can take 2-6 weeks depending on location, if you need it faster we recommend using USPS Priority, UPS, or DHL Worldwide Express. Packages are not shipped with insurance.
PLEASE ALSO BE AWARE that customs and duty fees are due upon delivery and are different for every country. We cannot control when and what fees are charged. We will not send items marked as a "Gift". Free shipping does not apply to international orders.
For major holidays, please order 2-3 weeks before to ensure timely delivery. We cannot guarantee the product will be built and shipped on time if ordered late. Our busiest seasons are Black Friday/Cyber Monday and Christmas. Typically our cut off for XMAS is 12/10, you will see an updated timeline on the product pages themselves.
When a package is marked undelivered and returned to seller, the buyer is responsible for return shipping if we cannot recoup shipping costs.
** Shipping times are approximate because of weather/customs/holidays, we are unable to guarantee an exact delivery day.
Disclaimer: Once an item's tracking number says "Accepted" by USPS we can not be liable for Non-Delivery/Theft/Ect. All items are sent WITHOUT signature required delivery. Please contact us to send your bag with signature required delivery.
Since 2011, it's been our goal to provide quality leather goods that last a lifetime. We believe in our craftsmanship, materials and our designs so strongly that we warranty them against defects in materials and workmanship for life.
This warranty applies to product materials and construction under responsible use.
Exposure to any harsh chemicals like salt, chlorine or conditioners that result in corrosion, discoloration or a breakdown of integrity of material, or damage caused by dog chewing, prolonged water or pool water exposure, road rash, etc., is considered abuse and will void the lifetime warranty.
If you have a warranty related issue, please contact us here.